Our Support and Bug Fix policy

Our policies are simple:

• We officially support the latest two versions of Enterprise Tester.

• Support is provided when you have an active subscription.

• Support will help with workarounds and bug reporting.

• Critical bugs will generally be fixed in the next maintenance release.

• Any Security issues will be prioritised over functional issues.
  
  

Bug fixes are evaluated on:

Contact Catch with the following information if you have an query:

• Support Entitlement Number

• Enterprise Tester version number

• External system version number (JIRA for instance)

• Log Files

• Issue details

• Exact steps to reproduce the issue